Reference

Know Where You Stand With xf999

These terms set out how your account works, what we ask of you, and what you can expect from us — covering everything from wallet use to account access.

Account & Wallet ConditionsbKash, Nagad, Rocket PolicyJurisdiction-Dependent AccessData Handling CommitmentsContact & Dispute Paths
xf999 Know Where You Stand With xf999
SECURITY AND DATA PRACTICES

How We Handle Your Account Data

Your account data stays within our system and is not shared with third parties outside of what is required to process a payment through bKash, Nagad, or Rocket. We keep transaction records for as long as your account is active and for a defined retention period after closure — this lets us resolve disputes and respond to account-access requests accurately. Cookie data collected during your session helps us keep the lobby responsive on mobile; you can adjust cookie preferences through your browser settings at any time.

Data Retention We hold account and transaction records for a set retention period after account closure. You can request a summary of what we hold by contacting support with your account ID.
Cookie Handling Session cookies keep your wallet selection — bKash, Nagad, or Rocket — and lobby preferences active during your visit. Adjust or clear them through your browser at any time.
Account Security Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support.
Data Change Requests To update your registered name, mobile number, or linked wallet, raise a request through live chat or email. We verify identity before any change is applied to the account.
REACH OUR POLICY TEAM

Contact Us About Legal Queries

If you have a question about our terms, need to flag a payment discrepancy involving bKash, Nagad, or Rocket, or want to understand how a specific condition applies to your account, our support team is the right starting point. Raise your query through any of the channels below and include your account ID so we can pull the relevant records without delay.

Team online

Live Chat

Start a chat session directly from your account dashboard. Reference your account ID and the specific term or transaction you want clarified for a faster resolution.

Email Support

Send a detailed message to our support address. Include your registered wallet method — bKash, Nagad, or Rocket — and the date of the transaction in question.

Account Help Centre

The Help Centre inside your account lists common legal questions with direct answers. Check there first; if your query isn't covered, escalate via chat or email.

Answers to Your Legal Questions

These questions cover what we hear most often about account terms, data rights, wallet conditions, and access eligibility. If your question is not here, reach our support team through live chat or email with your account ID.

Access depends on your local law and eligible region. We do not assess legality on your behalf — you are responsible for confirming that using our platform is permitted where you are.

We hold your registered name, mobile number, linked wallet method (bKash, Nagad, or Rocket), and a record of your transactions. Contact support with your account ID to request a summary.

You can submit a deletion request through email support. We review it against our retention obligations — some records must be held for a set period even after account closure.

A flag usually means the wallet identity does not match your registered account details. Contact live chat with your account ID and the transaction date to start the verification process.

We post the updated terms with the effective date clearly shown. Continuing to use your account after that date means you have accepted the revised version.

Raise a formal dispute through email support. Include your account ID, the relevant transaction or decision reference, and a clear description of what you are challenging so we can review it properly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.